Deliveries and returns

TERMS OF DELIVERY

The delivery time for each of the items in your basket may vary depending on the different products and/or finishes and colors. Most items are made to order within 3 to 8 working days from the date of the order. However, it happens that this deadline is exceeded in which case Gossypium will send you a message to notify you of the extended deadline.

When you place an order with Gossypium, shipping costs differ depending on the weight and the consumer's address (e.g. abroad or DOM TOM). The system calculates fees based on the delivery address and automatically changes them when you add products or change quantities.

The products are delivered to the address indicated by the consumer on the order form and only to the geographical areas served.

RETURN CONDITIONS

Once you have received the order and if you are not satisfied with it, you can return it by exercising the right of withdrawal within 14 calendar days from the day of delivery, in accordance with the provisions of article L221-18 of the Consumer Code.

All products, excluding treatment headbands and makeup remover cottons , can be returned, exchanged or refunded. For a return to be accepted, the product must be in the same condition in which it was delivered.
There is no need to return it in its original packaging. However, it must be packaged carefully so that it does not suffer any damage during transportation. It must also be in perfect condition, without being dirty, stained, smelly, abused or damaged.

Gossypium will refund any payment received from the consumer, including delivery costs, without undue delay and no later than 14 calendar days from the date on which it was informed of the decision to withdraw.
However, Gossypium may withhold reimbursement until it has received the goods, or until the customer has provided proof of return of the goods.

Return costs are the responsibility of the customer except in the event of a product error in the order on the part of Gossypium.